FAQ's
FREQUENTLY ASKED QUESTIONS
1. How much does the delivery cost?
Delivery is 1KD charge, happy shopping.
Free delivery on orders above KWD 15.000.
2. When will I receive my order?
Same day delivery - Order before 6pm and enjoy same day delivery “ability to schedule your delivery time”
Next day delivery - Order after 6pm and receive your order the next day “ability to schedule your delivery time”
To follow up on your delivery please contact our customer service desk directly via email with a copy of your order number on customerservice@tasawoq.com
3. What payment methods do you accept?
We accept all major Credit Cards, Knet & Apple Pay.
4. How can I cancel my order?
Contact our customer service desk directly via email with a copy of your order number on customerservice@tasawoq.com
5. How do I track my order?
Contact our customer service desk directly via email with a copy of your order number on customerservice@tasawoq.com
You will receive an SMS with link to track your order once it is dispatch.
6. How can I check the status of my order(s)?
Contact our customer service desk directly via email with a copy of your order number on customerservice@tasawoq.com
7. Do you have international Shipping?
At the moment we only serve customers in Kuwait.
8. What if I want to return or exchange my purchase?
Items within a 7 day period that are “Faulty / damaged” can be refunded/exchanged/. To refund or exchange simply contact our customer service desk on to assist you further on official suppliers.
- customers service hotline 22261722 or
- email us directly on customerservice@tasawoq.com
See full REFUND AND EXCHANGE POLICY HERE.
9. I need help how do I contact customer Service?
Customer Service agents are at your service seven days a week from 8 AM – 2 AM via our direct customer service hotline 22261722.
You can also reach us by email at customerservice@tasawoq.com and we will respond within 24 hours.