FAQ's
FREQUENTLY ASKED QUESTIONS
1. How much does the delivery cost?
Delivery is 1KD charge, happy shopping.
Free delivery on orders above KWD 15.000.
2. When will I receive my order?
Orders will be delivered within 24 hours
To follow up on your delivery please contact our customer service desk directly via email with a copy of your order number on [email protected]
3. What payment methods do you accept?
We accept all major Credit Cards, Knet & Apple Pay.
4. How can I cancel my order?
Contact our customer service desk directly via email with a copy of your order number on [email protected]
5. How do I track my order?
Contact our customer service desk directly via email with a copy of your order number on [email protected]
You will receive an SMS with link to track your order once it is dispatch.
6. How can I check the status of my order(s)?
Contact our customer service desk directly via email with a copy of your order number on [email protected]
7. Do you have international Shipping?
At the moment we only serve customers in Kuwait.
8. What if I want to return or exchange my purchase?
Items within a 7 day period that are “Faulty / damaged” can be refunded/exchanged/. To refund or exchange simply contact our customer service desk on to assist you further on official suppliers.
- customers service hotline 22261722 or
- email us directly on [email protected]
See full REFUND AND EXCHANGE POLICY HERE.
9. I need help how do I contact customer Service?
Customer Service agents are at your service seven days a week from 8 AM – 2 AM via our direct customer service hotline 22261722.
You can also reach us by email at [email protected] and we will respond within 24 hours.